Shipping policy
Last Updated: 20 August 2026
At Petlexa, we aim to make your shopping experience simple, reliable and convenient. We currently deliver across the United Kingdom and offer two delivery options to suit your needs.
1. Delivery Options
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Express Delivery | 3–7 business days | £3.99 |
| Standard Delivery | 5–8 business days | £2.99 |
| Free Standard Delivery | 5–8 business days | FREE on orders over £70 |
Delivery estimates begin after your order has been processed and dispatched.
2. Free Shipping
Enjoy FREE Standard Delivery when you spend £70 or more in a single order. The free shipping offer applies automatically at checkout when your eligible order total reaches £70.
3. Order Processing
Orders are normally processed and prepared for dispatch after payment has been successfully received.
Orders placed on weekends or UK public holidays may begin processing on the next working day.
You will receive an order confirmation after placing your order and, where available, delivery updates once your order has been dispatched.
4. Delivery Times
Our estimated delivery times are:
Standard Delivery: 5–8 business days
Express Delivery: 3–7 business days
Delivery times are estimates and are not guaranteed. Occasionally, deliveries may take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other unexpected disruptions.
5. Delivery Address
Please make sure your delivery details are correct and complete before placing your order.
Petlexa cannot be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible at contact@petlexa.com.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at: contact@petlexa.com
Please include your order number so that we can assist you as quickly as possible.
7. Damaged or Incorrect Deliveries
If your order arrives damaged, contains the wrong item or is missing an item, please contact us as soon as possible at contact@petlexa.com.
Please provide your order number and photographs of the product and packaging where appropriate. We will review the issue and provide an appropriate solution in accordance with our Refund & Returns Policy and applicable UK consumer rights.
8. Changes to This Shipping Policy
Petlexa may update this Shipping Policy from time to time to reflect changes to our delivery services, costs or operating arrangements. The latest version will always be available on this page.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Petlexa
Email: contact@petlexa.com
Business Address: 38 Collingwood Street, Newcastle Upon Tyne, United Kingdom, NE1 1JE
Phone: +44 20 3977 8720
We are always happy to help with your order and delivery enquiries.